SHIPPING AND DELIVERY
Orders are generally delivered within 1-3 business hours (for islands and remote locations, delivery times may be slightly longer). Orders placed on weekends or holidays will be processed starting from the first working day after.
For international shipments, delivery times are generally 4-5 working days.
Deliveries to the recipient take place from Monday to Friday, from 9:00 am to 6:00 pm, excluding holidays.
The customer will be able to track their order at any time, using the shipping number they will receive by email from the courier upon collection (also check in spam).
During the holidays, delivery times may be extended. Extraordinary events and force majeure not attributable to Mottafashionplace, could delay delivery. In exceptional cases, delivery could take place on a Saturday or Sunday. Delivery will still be made within a maximum of 30 working days after confirmation of payment. We apologize for any delays.
The shipment is delivered to the address indicated by the Customer. If the delivery address is a location other than a private home (office, business, bar, company..), the customer is required to report it, placing the word c/o… next to the name, to avoid lying around for unknown contact information.
The Customer is responsible for the address provided to Mottafashionplace for shipping, which cannot be changed following the conclusion of the purchase agreement. Indication of the wrong address, even just the house number, or incomplete address (missing house number) causes the package to fall into place and delivery delays.
The Customer is required to ensure that someone is present at the address indicated at the time of delivery. The neck can be delivered by the courier to the condominium doorman, who will sign for the delivery of the neck and guard the neck until the recipient collects it.
LOST BOX
The Customer is required to ensure within 48 hours of receiving the notification of delivery of the package, that the package has actually arrived at the recipient. Any complaints of non-delivery or missing neck must be reported to the sender via the shop@mottafashionplace.com  email; Reports received 48 hours after notification of delivery will not entitle you to a refund for the lost neck.
To avoid empty passages by the courier or storage, we recommend providing an alternative shipping address to the home (work location, nearby business..)
The customer who places an order undertakes to accept the delivery of his package: if for any reason the Customer refuses delivery of the shipment, the costs associated with the shipment and its return will be withheld from the refund. In case of cancellation of an order by the Customer before shipment, the commission costs related to the payment methods (Paypal, Credit Card) will be withheld from the refund.
For security reasons, Mottafashionplace cannot run shipments that are addressed to PO Boxes.
DAMAGED BOX
All orders placed on Mottafashionplace will be accompanied on delivery by a document (order confirmation) declaring the value of the individual items in Euros, as per the laws governing trade. Upon arrival of the goods, the Customer is requested to carefully inspect the package before affixing a signature as proof of delivery of the shipment. Mottafashionplace packages are carefully packaged. If for any reason, the packaging appears tampered with or damaged or if the adhesive tape is not intact, the Customer is asked to sign the receipt with reservations, or to refuse delivery. In the event that the delivery has been accepted without a signature with reservation, even with an obvious sign of tampering or damage to the package, no refund or return may be requested if the item is damaged.
SHIPPING COSTS
Italy:
-free for orders over 100€
-8€ up to 100€ of order
During particular promotions, shipping costs may be adjusted.
European Union countries: 25.00€
European countries outside the EU: 25.00€
Rest of the World: 50.00€ (shipments to Ukraine and Russia are suspended)
In the case of delivery to non-EU countries, customs charges and taxes are not included in the purchase price and remain the responsibility of the Customer, to be paid upon delivery. Possible customs stops could extend delivery times.
shipping costs are calculated on the basis of packings with a volumetric weight of up to 10 kg. If the package is heavier, price increases may apply.
RENDERED BY ITALY
The customer can request the return of the purchased item within 14 days of receiving the order, sending an email to shop@mottafashionplace.com and indicating the order number and the items to be returned. He will receive an email with the procedure to make the return.
The customer can obtain a return shipment of their own express courier by providing the shipping track, or use the mottafashionplace courier. In the first case the refund will be complete, otherwise 10€ will be withheld from the refund for the return shipping costs (any cash on delivery costs will not be refunded anyway).
Unauthorized returns or returns sent by courier other than authorized will not be accepted. The neck must be carefully packed as received, with wrapping paper and tape, or using the shipping box. Do not apply the car reading directly to the original item box (e.g. on the shoe box). Returns received improperly packaged, inadequately folded, wrinkled or wasted, with damage to the original item or box, with the product tag cut or missing, will not be accepted and rejected by the sender, with related costs.
The return to Mottafashionplace must take place within 7 days of the return authorization. After this period, returns will no longer be accepted and the product will be rejected to the sender with related shipping costs.
The returned garment must be provided with the appropriate plasticized security seal with which it was delivered. In the absence of such a seal, with a cut seal, an item without the brand tag or with a cut tag, or in any case in a condition unsuitable for being put back on sale, the return will not be accepted, but sent back to the buyer with a charge for shipping costs.
RETURN REFUND
The refund will be made within 14 working days from the moment of receipt of the return and after checking the garment itself, with the same payment method used for the purchase. The time to re-credit the refund to current account or credit card, depends on the customer's banking circuit, and may exceed 14 days.
In case of cash on delivery or transfer orders, the refund will be made exclusively by transfer, to a current account indicated by the customer.
Any fees for the cash on delivery will not be refunded.
In the case of refunds relating to orders from non-EU countries, shipping costs and customs fees will not be refunded and remain the responsibility of the Customer.
CHANGE OF SIZE FROM ITALY
The customer can request a size change for the purchased item within 14 days of receiving the order, sending an email to shop@mottafashionplace.com, indicating the order number and the requested news. The actual availability of the requested measure and the procedure for making the changeover will be communicated. The first change of tg is free (only for Italy). For further possible changes tg or returns, the handling costs will be fully borne by the customer.
RETURN AND CHANGE OF BOUNTY FROM ABROAD
The costs of returning and exchanging orders from countries outside Italy are borne by the customer, who can use their own express courier or rely on a courier indicated by us.
Shipping costs incurred for the purchase will not be refunded, for orders from countries outside Italy.
Extra-EU Returns: Customs fees related to the return are the sole responsibility of the Customer and will be withheld from the refund. Possible customs detentions could extend the return handling time.
The return to Mottafashionplace must take place within 14 days of the return authorization. After this period, returns will no longer be accepted and the product will be rejected to the sender with related shipping costs.
GENERAL CONDITIONS FOR RETURNS AND EXCHANGES SIZE
The returned garment must be provided with the appropriate plasticized security seal with which it was delivered. In the absence of such a seal, or in the case of a return with a cut seal, the return will not be accepted, but sent back to the buyer with a charge for shipping costs.
The returned garment must not have been worn (for testing only), washed or altered and must not show any signs of use. The soles of footwear must be in perfect condition and show no signs of any kind. Each item must include all original labels, packaging, and accessories (dust bag, hangers, clothing covers, labels, etc.) received with your order. All footwear and accessories must be returned in their original box, which is considered to be an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only outer packaging. Swimwear and underwear (Bikinis, briefs, boxers, etc.) should be tried on over your personal underwear. Returns of such items will be refused and sent back to the Customer in the event that the transparent hygiene protection label has been removed, or in the event that the garments show signs of use.
DEFECTIVE GOODS In the event that the Customer receives defective goods, or that errors occur in shipments by Mottafashionplace, it is required to send an email to shop@mottafashionplace.com within 48 hours of receiving the order, indicating order number, defect found and photo of the item. Mottafashionplace reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for returning the goods to its premises. Mottafashionplace will not accept returned merchandise if the return does not comply with all terms and conditions of the return policy. In these cases the goods will be returned to the sender at the original shipping address, with shipping costs borne by the recipient.
In the case of a defective item, the Consumer Code establishes that consumers are entitled to a two-year warranty on purchased products (legal warranty). The 24 months are calculated from the moment the asset was delivered.
If the purchased product is defective, the customer is entitled to a replacement or repair of the defective item free of charge. Any defect will in any case be established exclusively after quality service evaluation. The return and evaluation times by the quality service are independent of mottafashionplace and will be carried out within appropriate deadlines, related to the nature of the good and the purpose for which it was purchased.
The refund will be made within 14 working days of receiving the return, compatible with the time required to carry out the quality control. The time to re-credit and view the refund on current account or credit card, depends on the customer's banking circuit, and may exceed 14 days.